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Gottesman Libraries Knowledge Base .: Research Help .: Having Trouble Accessing an E-Resource?

Having Trouble Accessing an E-Resource?

If you experience trouble accessing an electronic resource, ask a librarian for help. You should be prepared with the following information:

Where are you?


Describe your problem in as much detail as possible:

- Include any error messages and/or tell what happens when you get stopped - e.g., are you prompted for a password?
-How are you accessing the resource (e.g. search, citation finder, Library homepage, etc.)?
- What is the title of the resource? (Educational Researcher, etc.)

Technical details

-What operating system are you using? (e.g.: Windows XP, Mac OS X, etc.)

-What browser(s) are you using? (e.g.: Internet Explorer 6.2, Firefox 1.5, Netscape 7.0, etc.)



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